Customer reviews of Scottish Motor Services

By margaret G on 24 April 2019 | Verified purchase

Very friendly service, quick and efficient. Hugh couldent be more helpful .

Reply from Scottish Motor Services on 06/03/20

Hi Margaret thanks for the kind review we will pass on your kind comments to Hugh.

By Jan C on 13 April 2019 | Verified purchase

They were very very helpful, tried their very best to get us a fair exchange price for our motor, overcame all the minor obstacles that inevitably appear and everything went to plan. Very happy

Reply from Scottish Motor Services on 06/03/20

Hi Jan glad you were happy with the service and thanks for the feedback.

By Iain P on 13 April 2019 | Verified purchase

Well looked after from initial enquiry to handover. Great staff and fantastic deal

Reply from Scottish Motor Services on 06/03/20

Hi Iain thanks again for the business and the feedback.

By john M on 12 April 2019 | Verified purchase

Great service. Happy with service. Friendly staff

Reply from Scottish Motor Services on 06/03/20

Hi John glad you were happy with everything and thanks for the feedback.

By douglas M on 12 April 2019 | Verified purchase

Great garage great experience would definitely recommend kept me updated at all times and would use again

Reply from Scottish Motor Services on 06/03/20

Hi Douglas thanks for the review and glad you were happy with the service.

By COLIN M on 03 April 2019 | Verified purchase

Straight forward and very pleasing experience. No pushy sales talk. If they have a car you want or are interested in then I couldn't think of a better place to buy from.

Reply from Scottish Motor Services on 06/03/20

Hi Colin thanks for the kind review it really is appreciated and does make it worthwhile.

By Scott B on 01 April 2019 | Verified purchase

I purchased a Mitsubishi L200 Aug 18 67000 miles 1 years mot with no advisories.Firstly they said it had service history with 3 stamps but they could not find service book when I picked it up.No details of timing belt change so I put it into my local garage the next week for a timing belt change and full service.Gearbox oil and axle oils were contaminated so had them replaced at my cost.Steering rack,universal joint,front pads,discs,rear drums and shoes were replaced and paid for by SMS and it had just passed an mot.It came with no jack or spare wheel.The radio did not work,realized there was no aerial,had one fitted still did not work.Alarm came on when indicating,auto electrician said cheapest option was to have it removed which i did.I traded it in 2 weeks ago as the rattles just kept getting worse and got £5000 and garage said they were being generous.All in all having covered 4000 miles it has cost me £6500 plus £700 for service etc for the pleasure of owning it for 7 months.

Reply from Scottish Motor Services on 07/05/19

Hi Scott, We are very sorry you feel this way we do value what our customers think either good or bad. But as you say there was an issue at the start which we paid for by a garage near you (Dundee) so you did not need to bring the L200 back to glasgow as you were busy with work. With regards to the aerial this is the first we have heard of any other faults, if you had called us we would have helped in someway. As for the px price the car is worth more than that so sorry that's not our fault as you have accepted a very low value for it. We get a Nationwide MOT Centre to carry out our MOT's so if you had any issues with the MOT you should have phoned us and we could have put you in touch with them or vosa.

By patrick F on 26 March 2019 | Verified purchase

Wish i could give more than Five Stars for these guys. Non pushy and very friendly staff. No sales pitch nonsense from anyone. A pleasure to deal with. Would definately recommend.

Reply from Scottish Motor Services on 06/03/20

Thanks Patrick much appreciated.

By Stuart D on 22 March 2019 | Verified purchase

the salesman Hugh made the purchase of our new car a very easy and pleasant experience and could not have been more helpful

Reply from Scottish Motor Services on 06/03/20

Thanks Stuart we really do enjoy hearing back from our customers and are glad you enjoyed the experience.

By Stefan B on 05 March 2019 | Verified purchase

Fantastic company to deal with. Over the moon with the car and Neil couldn't have been more helpful. Great experience from start to finish.

Reply from Scottish Motor Services on 06/03/20

Hi Stefan really appreciate you taking the time to leave a review and we are delighted you enjoyed the service.