Customer reviews of Scottish Motor Services

By John K on 14 December 2018 | Verified purchase

Just picked up my new audi Q5 from hugh at scottish motor services and i have to say the car has been presented to the highest order . Looks and drives great i recently had a bad experience having to send a car back to a dealer in Newcastle and having spoke to hugh he showed me two cars i enquired about and gave me great advice on both to allow me to make my decision . ..defo would look at this dealer for next vehicle John

Reply from Scottish Motor Services on 06/03/20

Hi John glad we were able to help.

By RACHELLE C on 28 November 2018 | Verified purchase

This is the 2nd time I've bought a car from Scottish motor services. Can't find a fault in anything they do for enquiringly about any car until driving away from the showroom in my nice new fresh cars. Haven't found a service from any other garage I have visited whilst looking for a new car even come close to how great the service is and how easy they make buying a car. Will always go there for a new car from now on too.

By John B on 13 November 2018 | Verified purchase

Very helpful. Picked us up from the airport and drove us to the showroom to complete the paperwork, before picking up the car. A very smooth transaction. Thank you.

Reply from Scottish Motor Services on 06/03/20

Hi John thanks for taking the time to leave a review as a small family business we really appreciate it and are glad to hear you were happy with the service.

By Graham S on 03 November 2018 | Verified purchase

No pressure buying of chosen car paperwork and after sales service was excellent

Reply from Scottish Motor Services on 13/03/20

Hi Graham thanks again for the business and the review.

By Daniel H on 13 October 2018 | Verified purchase

After searching for a couple of months I bought my low mileage Honda S2000 from Scottish Motor Services. The whole process was handled with ease and professionalism without any hint of pushy salesmanship , and the quality of the car speaks for itself. I hope to use this dealer again in future and would recommend to anyone who's been looking for a particular car in a specific condition.

Reply from Scottish Motor Services on 13/03/20

Hi Daniel thanks again for the review and really glad you are happy with the car.

By Ian K on 05 October 2018 | Verified purchase

Very pleasant salesman, car was as described, quick and easy.

Reply from Scottish Motor Services on 13/03/20

Thanks Ian much appreciated.

By INI U on 27 September 2018 | Verified purchase

More interested in taking your money but less interested in resolving problems or concerns, which became apparent shortly after the cash payment had cleared. Whenever concerns were raised, you are given all sorts of excuses with very little solutions or assistance. It leaves a very bad taste in your mouth when a lot of money is paid for something and where the aftersales experience is less than supportive.

Reply from Scottish Motor Services on 28/09/18

Morning I am very sorry you feel this way at Scottish motor services we take pride in looking after our customers as you can see by all our great reviews your car had a couple of small issues that were fixed by the workshop the car was booked in at a date that was good for you also you were offered a courtesy car as it was a holiday weekend because the parts were not in but you said that you did not need one as you could get a car from a family member so really there is no need for this kind of review because when you picked you car up you were more than happy that we had got it sorted again sorry you feel like this Regards Scottish motor services

By Theresa K on 26 September 2018 | Verified purchase

First class, hassle free and would recommend to anyone.

By Craig M on 26 September 2018 | Verified purchase

My experience of purchasing with Scottish Motor Services was second to none. Due to work commitments, It made sense for me to source a car online. After searching through all of the major car sites I came across SMS. Their site was by far the best with regards to the quality of cars they had in stock. I found what I was looking for here. Net enquiry made which led to viewing the car. The Sales Executive I met with was H B. He was tremendous & understood what great customer service should look like. It was clear this guy had been in the industry for a number of years. We had a discussion about the car and it was apparent that no hard or soft sale tactics were being used. H was genuine & helpful so would fully recommend dropping in to see him. I met the owner and sales manager too, both were very pleasant & again helpful. Purchased my car on the Thu evening and accepted delivery less than 24hrs later. If you’re looking to purchase a vehicle then look no further than SMS

By Michael H on 26 September 2018 | Verified purchase

Easy going and laid back atmosphere. Friendly and non pushy - easy to deal with and would recommend if you want to avoid the hard sell.